Home > Feedback

ECS Customer Satisfaction Survey

Your feedback is very important to us. It allows us to maintain our high levels of service. Please let us know how we are doing by completing the following survey.

Please rate the following statement from 1 to 5 where 1 means poor and 5 means outstanding. If the statement is not applicable to your ECS trip, please select N/A.

Please answer using the scale (1=Strongly Disagree to 5=Strongly Agree)
  1. 1. The telephone was answered in a timely manner.
  3. 2. You received rate quotes promptly.
  5. 3. The reservation staff was knowledgable and professional.
  7. 4. The Reservation/Confirmation details were accurate.
  9. 5. The night shift Staff/Dispatcher was knowledgable and helpful.
  11. 6. The Vehicle was at the pick-up location on time.
  13. 7. The driver introduced himself and was courteous throughout the trip.
  15. 8. The driver was well-groomed and attired.
  17. 9. The vehicle was driven in a safe and comfortable manner.
  19. 10. The driver assisted you with your luggage handling.
  21. 11. The driver thanked you for traveling with ECS.
  23. 12. The vehicle was clean.
 

cforms contact form by delicious:days