Service Terms and Conditions
By placing a reservation with Executive Car Service you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Executive Car Service to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.
Airport Arrival Transfer Wait Time
Executive Car Service provides up to 15 minutes of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Driver or call us within 30 minutes of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation.
Update of Airport Transfer Arrival Times
Executive Car Service updates all flight arrival times when a correct flight number or tail number is provided, but the update is only as reliable as the information we are provided by the Airline or Airport.
Cancellation Policy
Cancellations are accepted by phone only. Executive Car Service requires that all cancellations be received no less than 4 hours prior to pickup time. If you notify Executive Car Service in a timeframe less than 2 - 4 hours you will be charged a late cancellation fee equal to 50% of the original fare. A cancellation number is given out at the time the cancellation is called into Executive Car Service. It is the Client’s responsibility to retain the cancellation number.
If you are not able to contact Executive Car Service for your cancellation or call in a timeframe less than 2 hours, you will be charged the full fare including gratuity. All Coach Bus reservations must be cancelled within 7 days of the scheduled pickup time; otherwise you are subject to the full trip fare including gratuity.
Change Policy
Executive Car Service requires that all changes be received by phone at least 4 hours prior to pickup. If a change cannot be accommodated and results in a cancellation you will be charged full fare including gratuity for the trip. Changes cannot be made with our Drivers. All changes must be made with a Customer Service Representative by calling 972-385-2228 or 1-888-825-8855. Changes made for Coach Bus reservations must be made within 48 hours prior to pickup. If a change cannot be accommodated and results in a cancellation you will be charged full fare including gratuity for the trip.
Coach Bus Deposit
There is a deposit required on all Coach Bus reservations equal to 10% of the total trip charge.
Hourly Reservations and Posted Minimums
Hourly orders are billed the number of hours you ordered the vehicle for, then in ½ hour increments thereafter. Minimum posted number of hours, is only the minimum number of hours we will accept an order for, not what you will be billed for.
Lost or Damaged Items
Executive Car Service is not responsible for items that are left in the vehicle, lost or damaged. Executive Car Service reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an Airport Transfer to your location plus 20% driver gratuity and any applicable fuel fees and tolls.
No-Show Policy
On all reservations you will be considered a no-show at 30 minutes (45 minutes for International Arrivals requiring Customs Clearance) past your scheduled pick-up time. If you have not met your Driver or contacted Executive Car Service by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Executive Car Service by phone
Payment Methods
Executive Car Service accepts Visa, MasterCard, Discover, American Express and Diner’s club.
All charges, including gratuities are billed to your credit card. Credit Cards are charged after the service is provided unless otherwise stated for specialty events.
Point to Point Transfers
Executive Car Service provides up to a 15 minute grace period at pick-up before wait time charges apply at the hourly rate of the vehicle + 20% gratuity billed in ½ hour increments (1 hour for Minibuses and Coach Buses). Point to Point Transfers include all Return Airport Transfers, Cruise Port Transfers, Point A to Point B Transfers and all non hourly reservations.
Rate Changes
All Rates are subject to audit after order completion. This audit includes actual tolls, parking fees, additional stops, etc. Hourly jobs are billed the number of hours you ordered the vehicle for, then in ½ hour increments, thereafter. Minimum posted number of hours is only the minimum number of hours we will accept an order for not the final charges which will be based on the actual time used. Executive Car Service reserves the right to change rates at any time without notice.
Executive Car Service rates are billed, including, applicable fees and tolls, 5% Fuel Surcharge and a 20% Driver service charge. If you choose to provide an additional cash gratuity it is at your sole discretion and would be in addition to the 20% you have already paid for. You will not receive a full or partial refund for the 20% Gratuity by providing a cash tip to the Driver.
Surcharges
All out of pocket charges, including, but not limited to road tolls, parking, airport fees and luggage carts will be billed to the client.
Termination of any reservation by Executive Car Service.
Executive Car Service reserves the right to terminate any reservation without refund, if the Operator or the Executive Car Service Dispatcher on duty feels that the Renter and or Party of the Renter is putting the Operator or the mode of transportation or the Renter and or Party of the Renter in danger of injury. Additionally, if the Renter and or Party of the Renter are in the possession of any illegal material and or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception.
Uncontrollable Acts, Acts of God and/or Acts of Mother Nature
Executive Car Service is not responsible for acts of God, acts of Mother Nature and or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, or road closures.
Vehicle Damage/Cleaning
The Party paying for the Reservation is responsible for all damages and or cleaning charges incurred by the renter and or Party of the Renter, including but not limited to: Vomit/Sickness ($300/Incident for Cleaning Fee), Alcohol Spillage ($250/Incident for Cleaning Fee), Broken Glassware ($50/Replacement Set), Burns ($500/ Incident for Replacement or Repair), Upholstery Tears ($500-1,000/Incident for Replacement or Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($1,500-2,000/Actual amount will be billed per the Repair Fee and time out of service for the vehicle).
Vehicle Request Policy
Executive Car Service reserves the right to upgrade or change a vehicle request to accommodate a client’s reservation at no charge to the client if deemed necessary by Executive Car Service.
